Powerblox Complaints

Define complaint types
You can create your own complaint types (product quality, billing, delivery, service, …).
 
Define Claim Steps
For each complaint type, you can define different status steps in line with your internal workflow.
 
Easy registration of complaints
The claim card contains all information about the claim: type, reason, priority, and a title with description. You can link the claim to a contact (customer, vendor) and to a document (order, invoice, …). You can also keep track of the status and assign a responsible employee. Finally, you can link documents and block them.
 
Log interactions
Log all interactions with the complaint contact. Choose the type of communication (email, letter, …) and link this to a default template if needed.

Key features

• Registration of complaints from customers, vendors and internal personnel
• Send actions to other Business Central users
• Define workflow to handle the complaint according to different complaint types.
• Registration of all actions, reports … related to the complaints
• Automatically block invoice reminders
• Clear history for reporting purposes
• Register detailed complaint information per item
• Automatic document creation linked to complaint (credit memo, …)

Keywords

• Complaint
• Claims
• Issue tracking