Audite Cloud

Audite Cloud solves Customer Engagement issues in a unique way providing an Omnichannel Platform specifically designed in order to use Social Messaging like Whatsapp, Instagram, Facebok Messenger and Telegram.

Would you like to know what advantages you get using Audite Cloud?

Check the following list:

• Manage all customers interactions in a single unified messaging dashboard
• Track all comments and reactions of all your customers around the world about your business
• Get insights about customer conversations, most common questions, sentiment analysis and satisfaction level
• Oversee your data flow, make plans and take proper actions to optimize your customer care service
• Reduce operational costs of your contact center enabling your agent to take care of more than one customer at time

Would you like to add Conversational Artificial Intelligence to your contact center?

Using the Virtual Expert you are able to:

• Answer your customers’ common questions automatically
• Learn from customers’ queries
• Answer in different languages using real time translation
• Support your global customers 24/7 no matter which messaging channel they prefer.

Would you like to know what do you need in order to be up and running?

• 5 minutes to install and download  Audite Cloud managed solution
• 2 minutes to configure any channel that you would like to use

With Audite Cloud you will receive a Whatsapp Business Api Sandbox number. It will allow you to start conversations, immediately, through Whataspp while  waiting your official Whatsapp Business Api phone number verification.

Why should resellers order your solution?

Talentium has been founded in 2017 by Maurizio Ceccacci,
an experienced entrepreneur and a Microsoft Dynamics CRM solution architect since 2003.

Audite Cloud represents 18 years of experience with Customer Service implementation projects from SMB to large enterprise.

If you are a system integrator Audite Cloud adds great value to your solution portfolio for the following reasons:

• Additional annual revenue as a reseller fee on both solution licensing and data traffic
• Opportunity to sell consulting services about Conversational Commerce
• Opportunity to sell integration services
• Opportunity to sell services on Power Platform as well PowerBi and Microsoft Azure

What will you get if you decide to partner with us?

• Audite Cloud for internal use
• Audite Cloud dedicated demo instance
• A dedicated Partner Success Manager
• One day training
• Discussion forum and Knowledge Base
• Partner incident support 24/7
• Centralize marketing activities
• Attractive formula for partner margins

What makes Audite Cloud really unique?

Audite Cloud is the only one Omnichannel Solution available for Microsoft Power Platform.
Audite Cloud works with any kind of Microsoft Power Apps Unified Interface and Microsoft Dynamics 365 for Customer Service is not required.

Audite Cloud works also with Microsoft Dynamics 365 CE OnPremise Edition

Audite Cloud is available in three different deployment methods:

1. AddOn for Microsoft Dynamics 365 CE Online/OnPremise
2. Standalone SAAS application
3. As a Microsoft Teams application

AuditeCloud provides you with tools that drastically improve the efficiency of your customer service operators reducing operational costs:

• Task Router
• Allow/Deny lists
• Quick/Suggested answers
• Opt-in procedure
• Virtual agents and machine learning integrated into Audite Cloud
• Analysis of your global customers’ queries and needs

Keywords

• Messaging omnichannel Chat Center
• Customer Care Messaging conversational platform